Shelter helps people at risk of homelessness and with housing issues. They give information, advice and support. The national organisation has a webchat service, helpline and online advice and is open to anyone Monday- Friday 8am-6pm. Find out more on their website.
Shelter North East is the local service which provides specialist face to face advice on housing and homelessness. They have an in-house housing solicitor who can help with issues such as: homelessness, evictions, repossessions and rent arrears. Phone them to make an appointment with the Legal team.
Professionals can make a referral directly to Shelter North East to arrange advice and advocacy with housing or homelessness for someone they are working with using the email address below.
Opening hours
Office Hours
Monday - Friday: 9am - 5pm
*Closed bank holidays
Helpline Hours (0808 800 4444)
Monday - Friday: 8am - 6pm
*Closed bank holidays
